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Jacada Workspace Agent Desktop™ is a purpose built desktop solution that is designed to provide an improved customer service experience by streamlining the agents interactions with a large number of systems. The Agent Desktop changes the agent interaction to be customer driven instead of systems driven. By optimizing the call process, agent tools and focusing on the customer, agents are more effective, resulting in a lower Average Handle Time (AHT) and increased First Call Resolution (FCR), while achieving a better customer service experience. (Learn more at http://www.jacada.com/products/agent-desktop/default.aspx?src=YTubeWS ) The Agent Desktop allows you to model processes that optimally serve the customer, instead of driving the customer experience unnaturally by forcing existing application behavior and complexity on the agent. With the Agent Desktop, your existing applications are interwoven into new customer friendly processes and enabled by tools that empower your agents. You need Jacada Workspace Agent Desktop if: (Learn more at http://www.jacada.com/products/agent-desktop/default.aspx?src=YTubeWS )
